Creating Receipts for Payouts to Carrier/Wholesaler

Last updated: March 12, 2025

This is a guide that will teach you:

  • How to generate receipts to share with carriers/wholesalers who ask for proof of funding

Occasionally, a carriers, wholesaler, or MGA will send a notice or invoice to an agency requesting funding for a policy that has already been funded via Ascend. When this happens there are a few ways to provide this information.

Note that Ascend does not fund the carrier/wholesaler until the insured's initial payment has cleared. If the program is not in Active status, Ascend cannot pay the carrier/wholesaler.

Program Dashboard

  If you visit the program page for the policy in question, you'll be able to see the status of funding by clicking the "Carrier/Wholesaler" tab of the transactions table:

  • If the status is "Cleared" this means funds have been sent to the company, and you can generate a receipt for the payment by clicking the download icon on the far right hand side of the table:

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  • If the funding shows as "Pending", this means that either the payout hasn't been approved by your accounting team or the funds haven't yet been released by Ascend. ​

    • You can verify whether or not the payment has been approved by reaching out to your accounting team.

    • For more information on payout timing, please see here.

Accounting Dashboard

This functionality is only available to users with Admin or Accounting permissions

  • When this occurs, check the Accounting section of the program page for your insured:

To see a complete list of all payables issued by Ascend on behalf of your agency, you can visit the Payables tab of the Accounting Dashboard.

  • In the Payables section, you'll see a record of payments made by Ascend to Carriers/MGAs for this program.

  • You can generate a receipt for the payment by using the "Receipt" button on the far right hand side of the list.

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  • Receipts are only available for payment in "Sent" or "Cleared" status. If a payment is still pending, it either has not been approved by your accounting team or it hasn't yet been released by Ascend.

  • To verify if a payment is still pending approval by your team, you can visit the Pending Approval section here.

  • For more information on payout timing, please see here.

Contact Us

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