Installment plan overview

Installment plans are recurring payments made from a client to your organization or a designated recipient. Please note that installment plans cannot be financed, only Programs can be financed.

How to Create an Installment Plan

1. Select Instalment Plans from the options listed on the left of your screen.

   

2. Select Create installment plan in the top right corner

   

3. Enter all applicable information and upload all relevant documents

   

4. Confirm the information has been entered correctly and select Create in the top right corner

   

5. This will be the result

   

Subscription Invoice Timeline

⚠ The payment timeline is affected by your client's payment method. ACH payments take 3-5 business days to process; credit cards process instantly.

​For the shortest possible invoice timeline, please have your client pay via Credit Card.

• Day 0: Client's payment clears to Ascend

• Day 1: Ascend will initiate ACH transfer of funds to the designated recipient.

• Day 2: Funds will clear to the designated recipient.

⚠ Please keep in mind that if your client pays via ACH, this timeline will be extended by the number of days it takes your client's payment to process fully, typically 3-5 business days.

Email Notifications for installment plans

• Once you click "Start email campaign" the insured will receive four emails requesting payment for the installment plan over two weeks.

  • This cadence is customizable by following instructions here.

  • Your team can manually re-send the email as many times as necessary through our platform.

• When the client has initiated payment, both the insured and the user who created the installment plan will receive an email notification of the processing payment.

• Once the insured's payment is fully processed and clears to Ascend, both the insured and agency user will receive an email notification of the completed payment.​

• When Ascend transfers funds to the designated recipient, a remittance report will be sent to your team's accountants and any users subscribed to remittance report emails.

• The client will receive email reminders for upcoming payments.

  • If Autopay is ON, the client will receive an email reminder 3 days before the payment method is charged

  • If Autopay is OFF, the client will receive an email reminder 20 days before due, as well as 7, 3, 2, and 1 day before due. If the customer pays before the due date, the email reminders will stop at that time.

How to Edit an Installment Plan

1. Click "Actions" then "Edit installment plan"

2. Click the purple text that says "Review and edit installments"

3. Future installment amounts can now be updated

Frequently Asked Questions

Can I create a single invoice?

• Yes, that feature is called One-time payments.

What does the installment plan look like to my customer?

• Your client will see a very similar experience to the existing checkout flow, where they enter their payment information and complete payment.

Can I refund an installment plan?

• Yes, by selecting Refund in the top right corner of the page.

• The refund amount cannot be greater than the amount paid.

• Transaction fees are non-refundable.

Do installment plan payments show up on the Accounting page?

• Yes, in the Receivables tab of the Accounting page. The Accounting page is only available to Admin and Accountant user types.

If my insured never paid the first installment, do future installment payment reminders get sent automatically?

• No, the insured needs to pay the first installment in order to activate payment reminders on future installments

If my insured paid their overdue first installment and enabled auto-pay, do you auto-charge them for any overdue installments?

• No, currently your insured will need to manually pay any overdue installments once payment for the first installment has cleared.

Contact Us

Need more help? Contact us at [email protected] for more help.