One-time payments Quick-Start Guide

Last updated: April 15, 2025

This is a guide that will teach you:

  • Overview

  • How to Create a one-time payment

  • One-time payment timeline

  • Email Notifications for One-time payments

  • Frequently Asked Questions

One-time payment overview

One-time payments are made from a client directly to your organization or other designated recipient. One-time payments cannot be financed, only Programs can be financed

How to Create a one-time payment

  1. Select One-time payments from the navigation bar on the lefthand side of the dashboard

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  2. Click Create one-time payment

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  3. Fill out the invoice details and click Create one-time payment

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  4. After creation, send the payment link to your client by clicking Send email

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Payables with One-time Payments

In addition to your bank account, any carrier or wholesaler can be selected as the recipient for one-time payouts under the Funds distribution tab in the Create one-time payment form

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Please be advised these payouts will be automatic and not go into the Pending approval flow. Make sure to verify the payment amounts prior to collecting the funds.

One-time payments timeline

The payment timeline is affected by your client's payment method. ACH payments take 3-5 business days to process; credit cards process instantly.

  • Day 0: Client's payment clears to Ascend

  • Day 1: Ascend will initiate ACH transfer of funds to the designated recipient

  • Day 2: Funds will clear to the designated recipient

Please keep in mind, if your client pays via ACH this timeline will be extended by the number of days it takes your client's payment to fully process, typically 3-5 business days. For the shortest possible invoice timeline, please have your client pay via Credit Card.

Email Notifications for one-time payments

  • The client will only receive one email requesting payment for the invoice.

    • Your team can manually re-send the invoice email as many times as necessary through our platform

  • When the client has initiated payment via ACH transfer, both the client and user will receive an email notification of the processing payment

    • This email is not sent when the client pays via Credit Card.

  • Once the client's payment is fully processed and clears to Ascend, both the client and user will receive an email notification of the completed payment

  • When Ascend transfers funds to your organization, the admin and accountant users will receive an email notification of the inbound funds.

Frequently Asked Questions

Can I create a recurring one-time payment?

What does the one-time payment look like to my customer?

  • Your client will see a very similar experience to the program checkout flow, where they enter in their payment information and complete payment. Premium financing is not offered on one-time payments and can only be offered by creating a program.

Can I refund a one-time payment?

  • Yes, you can refund a one-time payment by select Refund in the top right corner.

  • The refund amount cannot be greater than the amount paid.

  • Transaction fees are non-refundable.

Do one-time payments show up on the Accounting page?

  • Yes, in the Receivables tab of the Accounting page. The Accounting page is only available to Admin and Accountant user types.

Contact Us

Need more help? Contact us at [email protected] for more help.