FAQs

Does the insured get notified of late fees?

Yes, the insured is notified by email in the days leading up to the late fee being added to the program's payment. This email will inform the insured of the following:

• The date when the late fee will be incurred (minimum two days heads up)

• The amount of the late fee that will be incurred if not paid before the date listed

You can view the emails sent to your insured by clicking on the title of an email listed under the Communications section on the program page. Clicking on the subject line will preview the email sent to the insured.

Can we waive the late fee?

Ascend can waive late fees in certain circumstances. For more information please contact [email protected] or escalate your issue in the chat.

Are there late fees on one-time invoices?

No, Ascend will never collect a late fee on any one-time invoices, subscription invoices, or paid-in-full programs. Late fees cannot be collected by Ascend unless there is an Active Premium Finance Agreement between the insured and Ascend.

How are late fees calculated?

The details of the late fee calculation can be found in the insured's Premium Finance Agreement. It is often a certain percentage of the missed/overdue payment.

Contact Us

Need more help? Contact us at [email protected] for more help.