Canceling a Policy

End a policy before its expiration date and follow the money that comes back. Covers getting carrier confirmation first, entering the effective date and cancelation document, what happens to billing and refunds, and how reinstatement works.

What's covered

• Why cancelation always starts with the carrier, wholesaler, or MGA

• Selecting policies, then entering the effective date and cancelation document

• When Ascend holds the funds versus when the carrier sends the return premium

• Voided invoices and paused installments

• Refund versus credit, depending on how the policy was paid

• Cancelations for non-payment, which Ascend handles automatically

• Reinstatement, Pending Reinstatement, and typical carrier timelines