Balance, Refunds & Payment Disputes

Settle what your agency owes Ascend and follow refunds and disputes back to the insured. Covers what lands on the Balance tab and how to pay it, how refunds are issued and reissued, and how to respond to a card dispute.

What's covered

• What puts an item on the Balance tab

• Return premium, unearned commission, transaction fees, and unearned take rate

• Who the payer is when the wholesaler returns premium directly

• Settling one item or several, from a trust or operating account

• Applying a return premium check to the return premium invoice

• Refunds: original payment method first, then check, and reissuing to a new address

• Card disputes, and submitting evidence